Privacy Policy

We collect the information you provide when placing an order or contacting us: your name, email address, delivery address, phone number and order details.

Order information is used solely to process, package, dispatch and support your purchase, and to meet our legal and accounting obligations.

Payments are processed by Stripe. Card details are entered on Stripe's secure hosted checkout and are never seen, handled or stored by Auvion. Stripe processes this data as an independent controller under its own privacy policy.

We use only essential cookies required for the website and secure checkout to function. We do not use advertising or tracking cookies.

No analytics tools are currently used on this website.

When you contact support we keep your correspondence so we can resolve your enquiry and reference it if you contact us again.

We email you transactional messages relating to your order. We do not send marketing email unless you have explicitly opted in, and you may opt out at any time.

Order records are retained for as long as required for tax and legal purposes. Support correspondence is kept only as long as it remains useful for customer service.

Under UK GDPR you have the right to access, correct, delete, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, email us. You also have the right to complain to the Information Commissioner's Office (ICO).

The website is served over HTTPS, payments are handled by Stripe, and access to order data is restricted to those who need it to fulfil your order.

Email: support@auvion.co.uk

Phone: +44 7735 531524